Antwort von JJ's House:

Dear russnaes,
Thank you for your purchase and feedback.
We are sorry that the size did not meet your expectations. We make dresses according to our own size chart, which might be a bit different from your local size. We recommend our customers to measure their body by referring to this page: https://www.jjshouse.com.au/about/help.php?act=pop&type=size&cat_id=426&is_accessory=0&goods_id=282252. And then pick the right size.
Please kindly note that the size chart shows the actual body size. If you're still not sure about the size, you can contact our customer service and tell them your measurements. They would be very happy to help you choose the right size.
Thank you again for letting us know about this. Your feedback helps us get better. We are looking into this issue and will try our best to make the size chart more accurate.
Have a good day!

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Antwort von JJ's House:

Dear pachecocmarie,
Thanks for your purchase and feedback.
We are sorry that the shoulder area of this dress did not meet your expectations. We make dresses according to our own size chart, and we recommend customers to measure their body by referring to the size chart on the product page, and then choose the right size.
If the standard size doesn't seem perfect, we usually recommend our customers to take the custom size. Besides, you can inform us of the special instructions on the customization or handling (for example: shoulder width, armhole and upper arm circumference) on the checkout page while ordering custom size, and we will try our best to make the dress fit.
Thanks again for letting us know about this. Your feedback helps us become better. Please be assured that we will keep improving and provide better service to our customers.
Have a nice day!

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Antwort von JJ's House:

Dear dogluvr888,
Thank you for your purchase and feedback.
We would like to assure you that the wrinkles are caused by the folding and pressing of the garment which went through a long distant during delivery. To rectify this issue:
(1) Hang the dress and the wrinkles should disappear after a while.
(2) If the dress still has wrinkles after several hours, try hanging it in the bathroom during a hot shower. But please ensure that you do not wet the dress.
(3) Stubborn wrinkles can be removed with a warm iron. Keep in mind that high temperature may damage the fabric of your dress.
NOTE: Before steaming, use distilled water and clean any rust or particles from inside the steamer first. You may want to test the iron first or place a clean cloth between the iron and the dress.
Hope the solution mentioned above works for you. Your understanding will be highly appreciated. Please be assured that we will keep improving and provide better items and service to our customers.
Have a nice day!

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