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Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.

3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

4. When will I receive my order?

Normally you can receive an order within 2-3 weeks. It takes around 9-12 days for tailoring and 2-4 days for expedited shipping.
Please check the Tailoring Time and Shipping Time on the product page if you want to know the details.

Product - +

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact US for more information.

Payment - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery - +

1. Where do you ship to?

We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
Super saver shipping is only for accessories priced less than US$50.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. You can Contact US to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

To return items, first customers need to contact us within 14 days upon receiving their items.
For all Standard Size dresses / shoes / accessories: you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers.
However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. Please contact our Customer Service to initiate the return process within 14 days upon receiving your item(s).
The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

My Account - +

1. How I can change my email address?

Please send your request and correct email address to [email protected], or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1)Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2)Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of garments at our lowest prices.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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  • - +

Our delivery is currently continuing as usual. Plus, we are working hard to make deliveries as safe as possible.

Processing Time: 7-8 days + Shipping Time: 3-6 Days * Expedited Shipping: 3-6 Days
* Standard Shipping: 5-8 Days
* Super Saver Shipping: 15-30 Days
* Expedited Shipping: 3-6 days
* Standard Shipping: 5-8 days
* Super Saver Shipping: 10-15 days

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Product Reviews

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Top Reviews Recent Reviews

I have never written a review before but wanted to let other purchasers know how great this product is!! I ordered them for my upcoming wedding! I wanted a unique vintage style shoe that wasn't too tall! I had a hard time finding them until I came across these!! They are beautifully crafted and everything I wanted! I am typically a size 9 but after going into a local shoe store and trying on similar styles, I went with an 8.5 and they fit perfectly! The color is more white than I expected, but they are still perfect!! Thank you JJshouse for being so efficient! I definitely plan on ordering more of your products!!!:)

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Perfect bridal shoe that is beautifully crafted.
They are comfortable. My normal size us 71/2-8. However, 8 is big but I will keep them .I have narrow feet. Can't wait to wear them on my wedding day December 29,2018
Love the exchangeable straps and comfortable heel height. It's a must have for every bride. They are simply gorgeous!

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a

Just received these shoes and they are stunning. Perfect match to my ivory wedding dress. I'm a size UK5 and these are a perfect fit. i will thank you and recommend you ,. you are the profession and keep this business longer

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Women's Satin Stiletto Heel Pumps with Imitation Pearl

This shoe is absolutely beautiful! It looks exactly like the picture, only better! My daughter was looking for a shoe for her wedding and her dress has pearl and sequins on it. This one looked like it had been made to match! She is so happy with it and it looks stunning on. It's only too bad it won't show more during the wedding! And for this price, it's perfect!

Reply by JJ's House:

Thanks for your feedback!

We are so glad to hear that our efforts have made you a happy customer! We will continue providing our customers with high quality products and good customer service.

Hope we can serve you next time in the future. :)

Was This Review Helpful?

Recieved these shoes today in white and they are beautiful, They are so comfortable and sooo pretty.
They look lovely on I am impressed. Thankyou jjs house for the georgous shoes and the help and support you have given me. Lisa x

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gd

I ordered these shoes to go with the wedding dress I'd also ordered from your website and they're really gorgeous. I'd definitely recommend these shoes to any bride to be. The heel make them ideal for standing around for hours and they should be easy to glide across the dance floor in with my handsome husband to be!I am so looking forward to my big day!:D

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THANK YOU JJS FOR YOUR WONDERFUL SERVICE ONCE AGAIN I HAVE BEEN VERY HAPPY WITH MY PARCEL THAT I HAVE RECEIVED TODAY YOUR SERVICE AGAIN HAS BEEN EXCELLENT.

MY SHOES ARE JUST BEAUTIFUL ALTHOUGH I HAVENT THEM WITH MY DRESS BUT I KNOW THEY WILL LOOK WONDERFUL. I WILL NOT HESITATE TO TELL OTHERS REGARDING YOUR SITE .

I KNOW THAT I WILL CONTINUE TO COME BACK THANKS AGAIN
ALYSON

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These shoes are beautiful! Just like in the pictures. The heel is not too big and their pretty comfortable. I can't wait to wear them for my wedding. I highly recommend this item. You won't be disappointed.

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This is the most beautiful, most feminine shoe I have ever seen. And how special that they include a leather ankle strap for wearing the shoe other than at your wedding.

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done

my dress & shoes arrived yesterday OMG gorgeous beautiful ecstatic they are both much better than i expected. the shoes are very well made looks like they cost much more than i paid. Highly recommended

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Related Tags

Wedding Shoes Low Heel Sandals, Wedding Shoes Low Heel Size 12, Wedding Shoes Made By Pink, Wedding Shoes Made To Order, Wedding Shoes Mid, White Flat Wedding Shoes For Cheap, White Flat Wedding Shoes For Women, White Flower Flats Wedding Shoes, White Satin Wedding Shoes Size 4, White Satin Wedding Shoes With Rhinestones,

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