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Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.

3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

4. When will I receive my order?

Currently, you can receive an order within 2-3 weeks. Normally it takes 9-12 days for tailoring and 2-4 days for expedited shipping.

Product - +

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact US for more information.

Payment - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery - +

1. Where do you ship to?

We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
Super saver shipping is only for accessories priced less than US$50.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. You can Contact US to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

To return items, first customers need to contact us within 14 days upon receiving their items.
For all Standard Size dresses / shoes / accessories: you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers.
However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. Please contact our Customer Service to initiate the return process within 14 days upon receiving your item(s).
The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

My Account - +

1. How I can change my email address?

Please send your request and correct email address to [email protected], or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1）Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2）Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of garments at our lowest prices.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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330 Items

Most Popular New Arrivals Price
Traditional/Classic Chiffon Bed & Bath (Sold in a single piece) 50

Traditional/Classic Chiffon Bed & Bath (Sold in ...

CHF 34.00 CHF 68.00
(8)
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Vintage simple acrylic Bed & Bath (Sold in a single) New

Vintage simple acrylic Bed & Bath (Sold in a ...

CHF 39.00
(13)
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1 Branch Silk Roses Wall Flower Artificial Flowers (Sold in a single) 50

1 Branch Silk Roses Wall Flower Artificial ...

CHF 6.00 CHF 13.00
(3)
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Double-sided aesthetic removable wall sticker (Sold in a single piece) 50

Double-sided aesthetic removable wall sticker ...

CHF 6.00 CHF 13.00
(2)
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Artificial Flowers 65

Artificial Flowers

CHF 7.00 CHF 22.00
(7)
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elegant Chiffon Bed & Bath 50

elegant Chiffon Bed & Bath

CHF 38.00 CHF 76.00
(0)
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Traditional/Classic Polyester Home Décor (Sold in a single piece)

Traditional/Classic Polyester Home Décor (Sold ...

CHF 34.00
(0)
favor
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Artificial Flowers (Set of 2) 65

Artificial Flowers (Set of 2)

CHF 7.00 CHF 22.00
(0)
favor
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Rose vine Lovely Silk Flower (Sold in a single piece) 50

Rose vine Lovely Silk Flower (Sold in a single ...

CHF 3.16 CHF 6.00
(6)
favor
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Sky Sea Broken Bridge Pattern PVC Removable 3D Floor Wall Decal (Sold in a single piece) 50

Sky Sea Broken Bridge Pattern PVC Removable 3D ...

CHF 4.21 CHF 8.00
(0)
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3D Space Planet Living Room Decoration Wall Stickers (Sold in a single piece) 50

3D Space Planet Living Room Decoration Wall ...

CHF 4.21 CHF 8.00
(0)
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Vintage Simple Acrylic Thick Yarn Chunky Knit Blanket (Sold in a single) 55 New

Vintage Simple Acrylic Thick Yarn Chunky Knit ...

CHF 41.00 CHF 93.00
(4)
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Elegant Silk Flower Home Décor 50

Elegant Silk Flower Home Décor

CHF 6.00 CHF 13.00
(1)
favor
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Artificial Flowers (Set of 10) 65

Artificial Flowers (Set of 10)

CHF 13.00 CHF 38.00
(0)
favor
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Blackboard Calendar Record Printed Wall Sticker (Sold in a single piece) 50

Blackboard Calendar Record Printed Wall Sticker ...

CHF 6.00 CHF 13.00
(0)
favor
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Artificial Flowers (Set of 3) 65

Artificial Flowers (Set of 3)

CHF 11.00 CHF 32.00
(0)
favor
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Creative European colored glass vase, living room home decoration 50

Creative European colored glass vase, living ...

CHF 4.21 CHF 8.00
(0)
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We Are Family Quote Wall Stickers For Living Room (Sold in a single piece) 50

We Are Family Quote Wall Stickers For Living ...

CHF 4.21 CHF 8.00
(0)
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Traditional/Classic Cloth (Sold in a single piece) 50

Traditional/Classic Cloth (Sold in a single ...

CHF 44.00 CHF 89.00
(0)
favor
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Artificial Flowers (Set of 3) 65

Artificial Flowers (Set of 3)

CHF 7.00 CHF 22.00
(0)
favor
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Artificial Flowers (Set of 3) 65

Artificial Flowers (Set of 3)

CHF 8.00 CHF 25.00
(0)
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Cartoon background colorful animal map wall sticker (Sold in a single piece) 50

Cartoon background colorful animal map wall ...

CHF 4.21 CHF 8.00
(0)
favor
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elegant Net Yarn Home Décor Bed & Bath 50

elegant Net Yarn Home Décor Bed & Bath

CHF 38.00 CHF 76.00
(0)
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Polyester Duvet Covers 65

Polyester Duvet Covers

CHF 37.00 CHF 111.00
(0)
favor
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Disposable Slippers For Guest Use(Set of 2) 50

Disposable Slippers For Guest Use(Set of 2)

CHF 7.00 CHF 15.00
(0)
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Polyester Duvet Covers 65

Polyester Duvet Covers

CHF 35.00 CHF 104.00
(0)
favor
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Casual wooden Home Décor (Set of 4) 50

Casual wooden Home Décor (Set of 4)

CHF 12.00 CHF 23.00
(1)
favor
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Artificial Flowers (Set of 4)

Artificial Flowers (Set of 4)

CHF 8.00
(0)
favor
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Artificial Flowers (Set of 6)

Artificial Flowers (Set of 6)

CHF 8.00
(0)
favor
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Draw-line non-woven disposable tea bag (Set of 200)

Draw-line non-woven disposable tea bag (Set of ...

CHF 6.00
(0)
favor
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Polyester Duvet Covers

Polyester Duvet Covers

CHF 31.00
(0)
favor
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Artificial Flowers 65

Artificial Flowers

CHF 7.00 CHF 22.00
(0)
favor
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Traditional/Classic Elegant Cotton Wall Decoration (Sold in a single piece)

Traditional/Classic Elegant Cotton Wall ...

CHF 25.00
(0)
favor
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Artificial Flowers 65

Artificial Flowers

CHF 12.00 CHF 35.00
(0)
favor
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Artificial Flowers (Set of 2)

Artificial Flowers (Set of 2)

CHF 12.00
(0)
favor
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Blackboard Record Printed Wall Sticker (Sold in a single piece) 50

Blackboard Record Printed Wall Sticker (Sold ...

CHF 3.15 CHF 6.00
(0)
favor
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Cans beverage storage box canned beer refrigerator refrigerated finishing rack 4 (Set of 2) 50

Cans beverage storage box canned beer ...

CHF 6.00 CHF 13.00
(0)
favor
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Disposable Slippers for Guest Use(Set of 12)

Disposable Slippers for Guest Use(Set of 12)

CHF 18.00
(0)
favor
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Elegant Net Yarn Bed & Bath (Sold in a single piece) New

Elegant Net Yarn Bed & Bath (Sold in a single ...

CHF 17.00
(0)
favor
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Artificial Flowers (Set of 3) 65

Artificial Flowers (Set of 3)

CHF 8.00 CHF 25.00
(0)
favor
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Creative wooden soap holder (set of 5) 50

Creative wooden soap holder (set of 5)

CHF 4.21 CHF 8.00
(0)
favor
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Casual Wooden Home Décor (Sold in a single piece) New

Casual Wooden Home Décor (Sold in a single ...

CHF 16.00
(0)
favor
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Artificial Flowers (Set of 2) 65

Artificial Flowers (Set of 2)

CHF 5.26 CHF 16.00
(0)
favor
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Artificial Flowers (Set of 3)

Artificial Flowers (Set of 3)

CHF 15.00
(0)
favor
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4-hole rose silicone mold (Set of 3)

4-hole rose silicone mold (Set of 3)

CHF 7.00
(0)
favor
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Ceiling Floor Decor 3D Galaxy Planet Wall Stickers (Sold in a single piece) 50

Ceiling Floor Decor 3D Galaxy Planet Wall ...

CHF 4.21 CHF 8.00
(0)
favor
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Silicone folding telescopic long neck funnel (Set of 2) 50

Silicone folding telescopic long neck funnel ...

CHF 3.15 CHF 6.00
(0)
favor
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Creative Dinosaur 3D Wall Sticker Wallpaper (Sold in a single piece) 50

Creative Dinosaur 3D Wall Sticker Wallpaper ...

CHF 5.26 CHF 11.00
(0)
favor
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Sky Sea Broken Bridge Pattern PVC Removable 3D Floor Wall Decal (Sold in a single piece) 50

Sky Sea Broken Bridge Pattern PVC Removable 3D ...

CHF 3.15 CHF 6.00
(0)
favor
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Double-sided world map English print removable wall sticker set (Sold in a single piece)

Double-sided world map English print removable ...

CHF 8.00
(0)
favor
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Metal deodorant soap to remove odor and garlic flavor (Set of 2)

Metal deodorant soap to remove odor and garlic ...

CHF 4.21
(0)
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Artificial Flowers

Artificial Flowers

CHF 7.00
(1)
favor
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Creative European colored glass vase, living room home decoration 50

Creative European colored glass vase, living ...

CHF 6.00 CHF 13.00
(0)
favor
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Creative European colored glass vase, living room home decoration

Creative European colored glass vase, living ...

CHF 6.00
(0)
favor
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Removable cartoon animal ABC English decorative stickers (Sold in a single piece)

Removable cartoon animal ABC English decorative ...

CHF 3.15
(1)
favor
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DIY cartoon giraffe wallpaper height sticker (Sold in a single piece)

DIY cartoon giraffe wallpaper height sticker ...

CHF 3.15
(0)
favor
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Silicone shoulder pad anti-slip, decompression (Set of 2) 50

Silicone shoulder pad anti-slip, decompression ...

CHF 2.10 CHF 4.22
(0)
favor
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Moon Star Shape Design Luminous Wall Sticker (Sold in a single piece) 50

Moon Star Shape Design Luminous Wall Sticker ...

CHF 2.10 CHF 4.22
(0)
favor
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lovely iron glass Home Décor (Sold in a single piece) 50

lovely iron glass Home Décor (Sold in a single ...

CHF 5.26 CHF 11.00
(1)
favor
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Snowflake silicone cake mould (Set of 3) 50

Snowflake silicone cake mould (Set of 3)

CHF 5.26 CHF 11.00
(0)
favor
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