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Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.

3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

4. When will I receive my order?

Normally you can receive an order within 2-3 weeks. It takes around 9-12 days for tailoring and 2-4 days for expedited shipping.
Please check the Tailoring Time and Shipping Time on the product page if you want to know the details.

Product - +

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact US for more information.

Payment - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery - +

1. Where do you ship to?

We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
Super saver shipping is only for accessories priced less than US$50.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. You can Contact US to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

To return items, first customers need to contact us within 14 days upon receiving their items.
For all Standard Size dresses / shoes / accessories: you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers.
However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. Please contact our Customer Service to initiate the return process within 14 days upon receiving your item(s).
The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

My Account - +

1. How I can change my email address?

Please send your request and correct email address to [email protected], or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1）Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2）Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of garments at our lowest prices.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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444 Items

Most Popular New Arrivals Price
Traditional/Classic Solid Color Chiffon Mosquito Net (Sold in a single piece) 50

Traditional/Classic Solid Color Chiffon ...

CHF 33.00 CHF 66.00
(8)
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Vintage Simple Acrylic Throw (Sold in a single) New

Vintage Simple Acrylic Throw (Sold in a single)

CHF 38.00
(13)
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Simple PVC Wall Sticker (Sold in a single piece) 50

Simple PVC Wall Sticker (Sold in a single ...

CHF 6.00 CHF 12.00
(2)
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Classic Iron TPE Pilates Bar Kit 50 New

Classic Iron TPE Pilates Bar Kit

CHF 12.00 CHF 25.00
(0)
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Artificial Flowers (Set of 2) 65

Artificial Flowers (Set of 2)

CHF 7.00 CHF 22.00
(0)
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Elegant Solid Color Chiffon Mosquito Net 50

Elegant Solid Color Chiffon Mosquito Net

CHF 37.00 CHF 74.00
(0)
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Outdoor Beautiful Classic Yoga Mat 40 New

Outdoor Beautiful Classic Yoga Mat

CHF 12.00 CHF 20.00
(0)
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Casual Floral Silk Flower Artificial Flowers 50

Casual Floral Silk Flower Artificial Flowers

CHF 10.00 CHF 20.00
(3)
favor
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Artificial Flowers (Set of 3) 65

Artificial Flowers (Set of 3)

CHF 14.00 CHF 43.00
(0)
favor
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Cartoon 3D PVC Floor Sticker (Sold in a single piece) 50

Cartoon 3D PVC Floor Sticker (Sold in a single ...

CHF 4.09 CHF 8.00
(2)
favor
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Artificial Flowers (Set of 10) 65

Artificial Flowers (Set of 10)

CHF 12.00 CHF 37.00
(0)
favor
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Skin-Friendly Soft Disposable PVC Cleaning Glove (Set of 100) New

Skin-Friendly Soft Disposable PVC Cleaning ...

CHF 10.00
(0)
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Vintage Simple Acrylic Throw (Sold in a single) New

Vintage Simple Acrylic Throw (Sold in a single)

CHF 40.00
(4)
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Artificial Flowers 65

Artificial Flowers

CHF 7.00 CHF 22.00
(8)
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Artificial Flowers 65

Artificial Flowers

CHF 11.00 CHF 34.00
(0)
favor
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Artificial Flowers 65

Artificial Flowers

CHF 10.00 CHF 31.00
(0)
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Modern/Contemporary Casual PVC Wall Sticker (Sold in a single piece)

Modern/Contemporary Casual PVC Wall Sticker ...

CHF 6.00
(0)
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Shipping days
Lovely Beautiful Classic Silk Flower Artificial Flowers (Sold in a single piece) 50

Lovely Beautiful Classic Silk Flower Artificial ...

CHF 3.07 CHF 6.00
(6)
favor
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Shipping days
Vintage Simple Elegant Wooden Wall Hook (Set of 5) 60 New

Vintage Simple Elegant Wooden Wall Hook (Set of ...

CHF 14.00 CHF 36.00
(0)
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Artificial Flowers (Set of 6) 65

Artificial Flowers (Set of 6)

CHF 8.00 CHF 25.00
(0)
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Classic Solid Color Glass Vase 50

Classic Solid Color Glass Vase

CHF 4.09 CHF 8.00
(0)
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Elegant Solid Color Net Yarn Mosquito Net 50

Elegant Solid Color Net Yarn Mosquito Net

CHF 37.00 CHF 74.00
(0)
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Simple Beautiful Elegant Classic Floral Silk Flower Artificial Flowers (Sold in a single) 50

Simple Beautiful Elegant Classic Floral Silk ...

CHF 6.00 CHF 12.00
(3)
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Retro Novelty 3D PVC Floor Sticker (Sold in a single piece) 50

Retro Novelty 3D PVC Floor Sticker (Sold in a ...

CHF 4.09 CHF 8.00
(0)
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Outdoor Classic Cotton Velvet Resistance Band (Set of 6) New

Outdoor Classic Cotton Velvet Resistance Band ...

CHF 15.00
(0)
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Traditional/Classic Solid Color Tea Bag (Set of 200) 50

Traditional/Classic Solid Color Tea Bag (Set of ...

CHF 6.00 CHF 12.00
(0)
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Cartoon Simple Animal 3D PVC Wall Sticker (Sold in a single piece) 50

Cartoon Simple Animal 3D PVC Wall Sticker (Sold ...

CHF 5.11 CHF 10.00
(2)
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Lovely Wooden Storage&Organization New

Lovely Wooden Storage&Organization

CHF 29.00
(0)
favor
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Artificial Flowers (Set of 3) 65

Artificial Flowers (Set of 3)

CHF 7.00 CHF 22.00
(0)
favor
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Simple Letter PVC Wall Sticker (Sold in a single piece) 50

Simple Letter PVC Wall Sticker (Sold in a ...

CHF 2.04 CHF 4.10
(0)
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Lovely Solid Color Iron Glass Candle Holder (Sold in a single piece) 50

Lovely Solid Color Iron Glass Candle Holder ...

CHF 5.11 CHF 10.00
(1)
favor
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Vintage Elegant Solid Color High Borosilicate Glass Candle Holder (Sold in a single piece) New

Vintage Elegant Solid Color High Borosilicate ...

CHF 5.11
(0)
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Traditional/Classic Solid Color Wooden Soap Holder (Set of 5) 50

Traditional/Classic Solid Color Wooden Soap ...

CHF 4.09 CHF 8.00
(0)
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Traditional/Classic Solid Color Silica gel Funnel (Set of 2) 50

Traditional/Classic Solid Color Silica gel ...

CHF 3.06 CHF 6.00
(0)
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Modern/Contemporary PVC Skipping Rope (Sold in a single) 40 New

Modern/Contemporary PVC Skipping Rope (Sold in ...

CHF 7.00 CHF 12.00
(0)
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Elegant lace Silk / Cotton Robe 65 New

Elegant lace Silk / Cotton Robe

CHF 22.00 CHF 61.00
(0)
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Casual Classic Oxford cloth Storage Bag 50 New

Casual Classic Oxford cloth Storage Bag

CHF 10.00 CHF 20.00
(0)
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Vintage Wooden Glass Coffee Pot With Filter Basket 60 New

Vintage Wooden Glass Coffee Pot With Filter ...

CHF 20.00 CHF 50.00
(0)
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Beautiful Elegant Ceramics Coffee Cup With Saucer 60 New

Beautiful Elegant Ceramics Coffee Cup With ...

CHF 20.00 CHF 51.00
(0)
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Casual Vintage PVC Wall Sticker (Sold in a single piece) 50

Casual Vintage PVC Wall Sticker (Sold in a ...

CHF 4.09 CHF 8.00
(0)
favor
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Cute Plastic Hanger 50 New

Cute Plastic Hanger

CHF 9.00 CHF 18.00
(0)
favor
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Casual Iron Storage&Organization Wall Decoration (Sold in a single piece) New

Casual Iron Storage&Organization Wall ...

CHF 18.00
(0)
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Lovely Silk Bed & Bath 50

Lovely Silk Bed & Bath

CHF 18.00 CHF 37.00
(0)
favor
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Beautiful Silk Flower Home Décor 50

Beautiful Silk Flower Home Décor

CHF 9.00 CHF 18.00
(0)
favor
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Artificial Flowers (Set of 3)

Artificial Flowers (Set of 3)

CHF 8.00
(0)
favor
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Simple PVC Wall Sticker (Sold in a single piece)

Simple PVC Wall Sticker (Sold in a single ...

CHF 5.11
(0)
favor
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Beautiful Classic Cute ABS Wall Hook (Set of 2) 50 New

Beautiful Classic Cute ABS Wall Hook (Set of 2)

CHF 7.00 CHF 14.00
(0)
favor
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Disposable PVC Cleaning Glove 50 New

Disposable PVC Cleaning Glove

CHF 14.00 CHF 29.00
(0)
favor
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Beautiful Classic Cute Plastic Wall Hook (Set of 2) 50 New

Beautiful Classic Cute Plastic Wall Hook (Set ...

CHF 4.10 CHF 8.00
(0)
favor
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ABS Door Hanging Hook (Set of 2) 50 New

ABS Door Hanging Hook (Set of 2)

CHF 6.00 CHF 12.00
(0)
favor
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Casual Cotton Home Décor (Sold in a single piece)

Casual Cotton Home Décor (Sold in a single ...

CHF 12.00
(0)
favor
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Modern/Contemporary Simple Letter PVC Wall Sticker (Sold in a single piece) 50

Modern/Contemporary Simple Letter PVC Wall ...

CHF 4.09 CHF 8.00
(0)
favor
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Casual Letter Wooden Candle Holder (Set of 4) 50

Casual Letter Wooden Candle Holder (Set of 4)

CHF 11.00 CHF 23.00
(1)
favor
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Artificial Flowers

Artificial Flowers

CHF 11.00
(0)
favor
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Classic Stainless steel Garlic Press 60 New

Classic Stainless steel Garlic Press

CHF 10.00 CHF 25.00
(0)
favor
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Artificial Flowers (Set of 6)

Artificial Flowers (Set of 6)

CHF 10.00
(0)
favor
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Casual Classic Storage Bag 50 New

Casual Classic Storage Bag

CHF 9.00 CHF 18.00
(0)
favor
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Outdoor Classic Polyester Cotton Resistance Band 40 New

Outdoor Classic Polyester Cotton Resistance ...

CHF 9.00 CHF 15.00
(0)
favor
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Traditional/Classic Stainless steel Watermelon Digger (Set of 2)

Traditional/Classic Stainless steel Watermelon ...

CHF 3.06
(0)
favor
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Office/Business PVC Wall Sticker (Sold in a single piece)

Office/Business PVC Wall Sticker (Sold in a ...

CHF 3.06
(0)
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