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Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.

3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

4. When will I receive my order?

Normally you can receive an order within 2-3 weeks. It takes around 9-12 days for tailoring and 2-4 days for expedited shipping.
Please check the Tailoring Time and Shipping Time on the product page if you want to know the details.

Product - +

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact US for more information.

Payment - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery - +

1. Where do you ship to?

We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
Super saver shipping is only for accessories priced less than US$50.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. You can Contact US to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

To return items, first customers need to contact us within 14 days upon receiving their items.
For all Standard Size dresses / shoes / accessories: you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers.
However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. Please contact our Customer Service to initiate the return process within 14 days upon receiving your item(s).
The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

My Account - +

1. How I can change my email address?

Please send your request and correct email address to [email protected], or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1)Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2)Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of garments at our lowest prices.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Finishing Your Design

This is a finished dress tailored and photographed by JJsHouse.ch. All rights reserved. Copying or otherwise reproducing this image is strictly prohibited.
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Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) #11413

Wedding Dresses

Reviews(93) Ask a question Chat now / Email us

CHF 228.00
10% Off Sitewide. Code: MAYDAY
Ask a question Chat now / Email us
  • Custom Size

    Looking for a perfect fit? For an additional CHF 20.00, our tailors will use your exact measurements to create a made-to-order dress just for you.





    For floor-length dresses in custom size, choose the extra length option to fit the height of your heels! i.e for 5 cm heels,select "+5 cm",for flats,please enter "+0"

    Measuring Guide
  • - +

Our delivery is currently continuing as usual. Plus, we are working hard to make deliveries as safe as possible.

Made to order
Made to order
Tailoring Time: 15-18 days + Shipping Time: 3-6 Days * Expedited Shipping: 3-6 Days
* Standard Shipping: 5-8 Days
* Expedited Shipping: 3-6 days
* Standard Shipping: 5-8 days
* Super Saver Shipping: 10-15 days

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

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Product Reviews

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Customer Images See All Customer Images
Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)
Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)
Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)
Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)
Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)
Top Reviews Recent Reviews

Beautiful dress!!

absolutely beautiful dress. Exactly as expected and the workmanship is outstanding. I was a bit nervous about sizing but was assured it would be according to Aus size and it certainly was! Even with the current Covid 19 issues it wasn't delayed delivery wise either. I highly recommend this company. Thank you so much

Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)
Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)

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TOP

Bien reçue , bien emballée.

Jolie robe, conforme à mes attentes !
Au Top !

A recommander.
Pour le prix , impeccable , on aurait jamais trouvé la même dans notre Pays (France)

Was This Review Helpful?

This dress is a dream come true! It is the most beautiful dress I have ever set my eyes on. The quality and the detail is incredible and everything about this dress is stunning! I cannot wait to wear on my Wedding day. This dress was custom made to my measurements and was so quick to make and shipped super fast! Thank you for my amazing Wedding dress! The moment I set my eyes on this dress I knew it was the one!

Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)
Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)

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OMG!!! I saw A black evening dress online and I ordered it custom-made and it arrived in only one week. It was beautiful and it fit me perfectly. The material was exquisite and the product was just outstanding. I’ve told all of my friends about your company and believe me they are impressed too. I wore my dress to a fun raiser and got so many compliments I felt like Cinderella.

Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)
Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)

Was This Review Helpful?

Thank you JJshouse for the beautiful dress !! It arrived in time, perfectly tailored to my size, beautifully made and very flattering given the fact that I'm not a slim person. Everyone complimented me for the dress and it made my day very special as I felt beautiful but very comfortable in the same time!

Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)
Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)

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The dress is beautiful JJ house is really easy to work with and they had my dress to me exactly on time for my big day. I love the dress the only complaint is they don't give you a dress bag for it.

Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)
Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)

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Parfaite

Robe exactement comme je le voulais . Excellent qualité. Petit conseil prendre 1 voir 2 taille en moins. Je recommende a 100%

Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)

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I am thrilled with jjshouse! They worked with me ! My beautiful wedding gown even arrived a day earlier and it fit perfectly!! I got so much compliments! Great price!
Excellent customer service!
Talented seamstresses!!

Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)
Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)

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by mariaelena

abito stupendo....come lo avevo desiderato. perfetto in ogni rifinitura di questo bellissimo tessuto. perfettissima la misura. grazie jj's house per aver esaudito il mio desiderio

Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)
Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)

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Il giorno più bello della mia vita in un vestito che ha lasciato tutti senza parole...particolare e semplice...unico e perfetto in tutto

Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)
Ball-Gown Sweetheart Chapel Train Tulle Wedding Dress With Ruffle Appliques Lace Bow(s) (002011413)

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