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Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.

3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

4. When will I receive my order?

Currently, you can receive an order within 2-3 weeks. Normally it takes 9-12 days for tailoring and 2-4 days for expedited shipping.

Product - +

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact US for more information.

Payment - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery - +

1. Where do you ship to?

We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
Super saver shipping is only for accessories priced less than US$50.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. You can Contact US to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

To return items, first customers need to contact us within 7 days upon receiving their items.
For all Standard Size dresses / shoes / accessories: you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers.
However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. Please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

You may need to Contact US to initiate the return process within 7 days upon receiving your items. Our after-sales department will handle the issue thereafter.

3. Can I return a standard-size dress?

Yes, you can return any standard size item within 7 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

My Account - +

1. How I can change my email address?

Please send your request and correct email address to [email protected], or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1）Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2）Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of garments at our lowest prices.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Fascinators

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Fascinators

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Ladies' Eye-catching Wool With Feather ...

CHF 35.00 ~~CHF 68.00~~

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Ladies' Special Feather With Feather ...

CHF 19.00 ~~CHF 38.00~~

CHF 12.00

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Hats

4.1

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1175 Reviews

If you are looking for the perfect way to take your gorgeous outfit to next level glam, you need to look no further than JJ's House!
Not only do we have an extensive range of hats in all shapes, sizes, and designs imaginable, our high-quality products are also surprisingly affordable.
We also have helpful filters to your search and find the picture-perfect piece to complete your flawless look.

Fascinators

If you have a day out at the races planned or want to create a spectacular, show-stopping look for a big event such as a wedding, nothing completes a formal look as well as a fascinator. Adding a fascinator to your look can be an expensive exercise, but JJ's House has got you covered with a vast, yet, inexpensive range. You will be sure to find the perfect piece at JJ's House to create a polished, finished look effortlessly for a fantastic price!

Kentucky Derby Hats

Do you want to be the belle of the ball without breaking your budget? JJ's House has what you are looking for! If you're going to create the look of a modern Southern belle, look no further than Kentucky Derby Hats. JJ's House has the latest designs of high quality, wide-brimmed Kentucky Derby Hats that are sure to keep heads turning your way all day long with gorgeous, bright colors as well as neutral colors for a more subdued look.

Sun Hats

We all know how important it is to keep our skin safe from the damaging effects of the sun, but there's no reason we can't do it in style! If you are looking for sun hats, JJ's House has an extensive range at affordable prices, which will keep you rocking sun-kissed chic for every day of the long, hot summer! JJ's House stocks a massive variety of sun hats, from straw hats, to fedoras and bucket hats, so you will be sure to find the perfect sun hat to complement your beach day outfit at the right price.

Beret Hats

Say au revoir to boring, run of the mill looks, and bonjour to French-inspired chic with classic, yet, sexy beret hats! At JJ's House, we have an extensive collection of high-quality berets available in so many colors - it's practically a rainbow of style at your fingertips! Our range of beret hats will have you looking like you're about to step out on the Champs-Élysées in Paris, for an epic shopping trip, dropping into cafés to people watch like a true Parisienne. The best part is you won't need to drop huge swathes of cash at JJ's House to look like a local as our high-quality products are surprisingly affordable!

Floppy Hats

Nothing says summer like cool, boho-inspired chic, and at JJ's House, we stock a huge collection of high-quality floppy hats for a casually cool look or smart-casual style. Floppy hats are one of the most versatile hats - you can wear them to a music festival one day, and lunch with the girls the next, totally finishing off each look in style!

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